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Upon submission of our online form, Ask Us Tax, under most circumstances, will not issue a refund of the fee. We may issue a refund in the limited circumstances where our services are not provided to you within a reasonable timeframe or if you attempt to cancel your submission before our services are provided.

Please note that our services are provided once we review the online form submitted and either lodge your return or attempt to contact you via email with regard to the information on your return.